Refund policy

 

Refund & Return Policy

Last updated: 2026

Return Eligibility

We offer a 7-day return request period, which means you must contact us within 7 days of receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unopened, and in its original sealed packaging

  • The product must be in the same condition as when received

  • Proof of purchase (order confirmation or receipt) is required

Due to hygiene and safety regulations, opened or used skincare and beauty products are not eligible for return or refund.

How to Request a Return

To initiate a return, please contact us at:

📧 kbpcollective@gmail.com

Returns must not be sent back without prior approval.
Because we work with multiple suppliers and fulfillment partners, the return address will be provided only after your return request has been reviewed and approved.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged during shipping

  • Defective

  • Incorrectly shipped

You must contact us within 7 days of delivery with clear photo or video evidence.

If approved:

  • We will arrange a replacement shipment after the original item is returned to us

  • Return shipping for damaged or incorrect items will be covered by us

Change of Mind / Non-Fault Returns

For returns requested due to change of mind:

  • The customer is responsible for all return shipping costs

  • Original shipping fees are non-refundable

  • The item must meet all eligibility conditions listed above

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used skincare / beauty products

  • Sale or promotional items

  • Gift cards

  • Customized or special-order products

  • Items returned without prior approval

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to:

  1. Request a return (if eligible)

  2. Place a new order separately once your return is approved

European Union Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer law.

Conditions still apply:

  • Products must be unused, unopened, and in original packaging

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Refund Process

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 10 business days after approval

Please note:

  • Banks and credit card providers may take additional time to post the refund

  • If more than 15 business days have passed since approval, contact us at kbpcollective@gmail.com

Important Notes

  • Individual results from skincare products may vary

  • Product descriptions, testimonials, and before-and-after content are for reference only and do not guarantee specific outcomes

  • By placing an order, you agree to this Refund & Return Policy